Client
ICR – Evolution
Year
2019
Role
Art direction
Creative direction
Branding
User experience
Interface design
It is a very complex call-center software that over the years had become obsolete. Not so much because of the functionalities, but because both the design and the structures used were created in a time when the user experience was not taken into account as much as it is today.
Se trata de un Software para call-centers muy complejo que con el pasar de los años se había quedado obsoleto. No tanto por las funcionalidades si no debido a que, tanto el diseño como las estructuras que se utilizaban se crearon en una época en donde la experiencia de usuario no se tenía en cuenta tanto como en la actualidad./em>
It is a very complex call-center software that over the years had become obsolete. Not so much because of the functionalities, but because both the design and the structures used were created in a time when the user experience was not taken into account as much as it is today.
First, I reorganized menus and information structures to make them more responsive and intuitive. After which I improved the sizes for a correct and clear reading and, finally, I created an interface customization system in order to make the user feel much more comfortable working with the software, since most of these users occupy their working day in front of the screen with the active software.
En primer lugar, reorganicé menús y estructuras de la información para hacerlos más responsive e intuitivos. Tras lo cual mejoré los tamaños para una lectura correcta y clara y, por último, creé un sistema de personalización de la interfaz con el fin de que el usuario se sintiera mucho más cómodo trabajando con el software debido a que la mayoría de estos usuarios ocupan su jornada laboral en frente de la pantalla con el software activo.
First, I reorganized menus and information structures to make them more responsive and intuitive. After which I improved the sizes for a correct and clear reading and, finally, I created an interface customization system in order to make the user feel much more comfortable working with the software, since most of these users occupy their working day in front of the screen with the active software.
The customization system consists of adding a day / night switch, which changes all the content from light to dark and vice versa, as well as the possibility of changing the colors of the highlights between a chromatic selection and the possibility of adding different backgrounds from a gallery. This fact allowed the software to be adapted to third parties quickly and without intermediaries.
El sistema de personalización consiste en añadir un switch día/noche, que cambia todo el contenido de claro a oscuro y viceversa también, la posibilidad de cambiar los colores de los destacados entre una selección cromática y la posibilidad de añadir diferentes fondos de una galería. Este hecho permitía adaptar el software a terceros de manera rápida y sin intermediarios.
The customization system consists of adding a day / night switch, which changes all the content from light to dark and vice versa, as well as the possibility of changing the colors of the highlights between a chromatic selection and the possibility of adding different backgrounds from a gallery. This fact allowed the software to be adapted to third parties quickly and without intermediaries.
Thank you
Gracias
Client: ICR – Evolution
Year: 2019
Role
Art direction
Creative direction
Branding
User experience
Interface design